Terms of service



About Us

This website is operated by Small Bacteria Ltd (“Small Bacteria”, “we”, “us”, “our”). We are registered in England and Wales under company number 16509068. 

By visiting our website or purchasing from us, you are agreeing to our Terms of Service. These Terms apply to all users of the site, including customers, browsers, vendors, and contributors.

Please read them carefully. If you do not agree, you may not use this website or our services.

Online Store Terms

  • You must be at least the age of majority in your country (or have parental permission) to use this site.

  • You may not use our products or services for illegal or unauthorized purposes.

  • You must not transmit any harmful code, viruses, or malware.

  • Breaching these Terms may result in termination of your access to our Services.

General Conditions

  • We may refuse service to anyone at any time, for any reason.

  • Content you share (except payment details) may be transmitted unencrypted across networks.

  • You may not copy, resell, or exploit our Service without our written permission.

Accuracy of Information

We work hard to ensure our website information is accurate, but:

  • We are not responsible if the content is incomplete, outdated, or inaccurate.

  • Historical or reference information is provided “as is” and may not reflect current availability.

  • We may update or change website content at any time without notice.

Prices and Services

  • All prices are shown in GBP (£) and include VAT where applicable.

  • Prices are subject to change at any time, without notice.

  • We may modify or discontinue products or services at any time.

  • We are not liable for changes, suspensions, or discontinuations.

VAT

  • Standard VAT (20%) applies to all products.

  • Shipping costs also include VAT.

Products

  • Some products may be available in limited quantities.

  • Colours and images shown online may vary slightly from the actual product.

  • We may limit or refuse sales to certain people, regions, or jurisdictions.

  • We cannot guarantee that products or services will meet every expectation.

Orders & Billing

  • We may refuse or cancel any order at our discretion.

  • We may limit orders placed under the same account, payment method, or shipping address.

  • If we change or cancel your order, we’ll attempt to notify you via email or phone.

  • You agree to provide accurate billing, delivery, and contact details.

For more details, see our [Returns Policy].

Delivery

  • We are not liable for delivery delays caused by events outside our control (e.g., strikes, extreme weather, customs).

  • Orders shipped outside the UK/EU are delivered duty unpaid. You are responsible for customs duties, taxes, and delays.

  • For more details, see our [Delivery Policy].

Third-Party Links

Our site may include links to third-party websites. We are not responsible for their content, services, or policies. Use them at your own risk.

User Content

If you send us ideas, feedback, or submissions (with or without a request), you agree that we may use them freely, without obligation to you.

You must not submit unlawful, offensive, or infringing content. You are solely responsible for anything you post or send.

Personal Information

Your use of our site is also governed by our [Privacy Policy].

Errors & Omissions

Occasionally, our site may contain errors or inaccuracies (e.g., product details, pricing, promotions). We may correct these at any time, even after you place an order.

Prohibited Uses

You may not use our website:

  • For unlawful or harmful purposes.

  • To infringe on intellectual property rights.

  • To harass, abuse, or discriminate against others.

  • To spread malware or spam.

  • To bypass or interfere with security features.

Disclaimer & Limitation of Liability

  • Our Services and products are provided “as is” and “as available.”

  • We do not guarantee that the site will always be error-free or uninterrupted.

  • We are not liable for any damages, losses, or claims arising from your use of our Services or products, except as required by law.

Fraudulent Chargebacks and Disputes

We are committed to resolving any issues with your order directly and fairly. By placing an order on our store, you agree to contact our Customer Support team to resolve any complaints regarding non-delivery, damage, or quality issues before contacting your bank or payment provider to initiate a chargeback.

If a chargeback is raised for a valid transaction where:

  • Proof of delivery is provided to the address on the order;

  • The order was placed by an authorised user (verified via Shopify’s fraud analysis tools); or

  • The terms of purchase were otherwise met;

We reserve the right to:

  1. Contest the dispute by providing all evidence to the payment processor (including IP address, delivery confirmation, and correspondence).

  2. Suspend your customer account and blacklist your details from future orders.

  3. Invoice you for the original transaction amount plus the standard dispute fee (typically £10) incurred by us.

  4. Pursue the total debt through third-party collection agencies if the invoice remains unpaid.

Indemnity

You agree to indemnify Small Bacteria (and our staff, partners, and suppliers) against any claims or damages resulting from your breach of these Terms or violation of any law or third-party rights.

Severability

If any part of these Terms is found unenforceable, the rest will still apply.

Termination

We may suspend or terminate your use of our Services at any time if you breach these Terms. You remain responsible for any amounts due up to termination.

Entire Agreement

These Terms, together with our other policies, form the entire agreement between you and Small Bacteria regarding your use of our Services.

Governing Law

These Terms are governed by UK law.

Changes to Terms

We may update these Terms at any time by posting changes on this page. Continued use of our site after updates means you accept the new Terms.